Is It Safe to Pay Felofey Before Delivery? How a Prepaid Order Is Protected

Felofey does not offer Cash on Delivery. You pay first, by UPI, and the gift is made and sent after that. If you have not ordered from us before, paying a small shop in advance is a fair thing to hesitate over.

This page sets out what you get in return for that payment, step by step, and what to do if anything goes wrong. No reassurance, just the mechanics.

The short answer

• You pay on our own site, felofey.com, through your own UPI app. We never see your UPI PIN.
• You get an order number straight away, and the order is saved in your account.
• You get a confirmation email once we have matched your payment.
• You can follow the order on the track order page at any time.
• If it arrives damaged, defective or wrong, tell us within 48 hours of delivery and we replace or refund it once verified.
• We are a registered business with a published address and a phone number that one of the two founders answers.

Why Felofey is prepaid only

Most of what we sell is made by hand, and a lot of it is made for a specific order. A crochet keychain is a few hours of work. A custom bouquet is the better part of two days. When a Cash on Delivery parcel is refused at the door, that work comes back to us with courier charges both ways and nobody to give it to.

Large marketplaces absorb that cost across millions of orders. A two-person workshop cannot. Prepaid orders are also why delivery and gift packing are included in the price instead of being added at checkout.

What you receive at each step

1. When you place the order

You log in first, with Google or with your email, so every order is tied to your account. As soon as you place it, you see an order number that looks like FLF-2026-00001. Copy it. It is also listed under Your Orders in your account from that moment.

2. When you pay

On a phone, your UPI app opens with the amount filled in. On a laptop, you scan a QR code. You approve the payment inside your own app with your own PIN. Before approving, your app shows who is being paid; check that it names Felofey or its owner, and if it shows anything unexpected, stop and message us.

You then enter the UPI reference number (UTR) on our page. That number is your proof of payment. It exists in your bank's records as well as ours, so a payment can always be traced.

3. When we confirm

A person matches your reference against our bank statement. That usually takes a few hours and can take up to a day. Once matched, you get a confirmation email and the order status changes to Confirmed.

4. While it is made and shipped

The status page moves through Processing, Packed, Shipped, Out for Delivery and Delivered. You also get an email at the main stages. Standard delivery is 2 to 5 working days; a custom bouquet takes longer because it is made after you order.

5. When it arrives

Open it soon after delivery. If you can, film the parcel being opened. You will almost certainly never need the video, but it settles a damage claim in one message.

If something goes wrong

• Paid, but no confirmation after a day? WhatsApp +91 70428 16255 with your order number and UPI reference. We match it by hand.
• Paid twice by mistake? Send both references. The extra payment is refunded to the account it came from.
• Parcel arrived damaged, defective or with the wrong item? Tell us within 48 hours of delivery, with photos. Keep the product, the packaging and the shipping label. Once verified, we offer a replacement or a refund.
• Refunds go back to the original payment method. How quickly they show up depends on your bank.
• Need to cancel? An order can be cancelled before it goes into processing. Made-to-order pieces may not be cancellable once work has started.

Those terms are written out in full in the returns and refunds policy. We would rather you read the strict version now than be surprised later: made-to-order pieces cannot be returned for a change of mind, and small differences in colour and stitching are how handmade work looks.

What Felofey will never ask you for

• Your UPI PIN.
• A one-time password sent by your bank.
• Your card number, expiry date or CVV. Payment is by UPI only at present.
• A payment through a link sent by someone you did not contact first.

If anyone claiming to be Felofey asks for any of these, do not share them. Contact us on the phone number or email printed at the bottom of this site.

How your account is protected

• You can sign in with Google, so there is no extra password to remember or lose.
• If you sign up with an email address, we send a one-time code to that inbox first, so nobody else can open an account in your name.
• Your order pages can be opened only from your account or from the browser that placed the order.
• Your password is stored in scrambled form. We cannot read it, and we will never ask you for it.

What we collect and why is set out in the privacy policy.

Who you are paying

Felofey is run by two people, Purva and Priyansh, from a workshop in Uttam Nagar, Delhi. The business has a GST number (07JWZPS2035H1ZR) and a Udyam (MSME) registration (UDYAM-DL-11-0153935), both shown at the bottom of every page. You can look both up yourself; how to verify a shop's GST and Udyam numbers shows how in two minutes.

If you would rather start small

That is a sensible way to try any new shop. The least expensive things we make are bookmarks and hair accessories at ₹149, delivery included. Order one, see how the process goes, and decide from there. The price list has everything by budget.

Common questions

Is it safe to pay Felofey by UPI?

Yes. You pay through your own UPI app on felofey.com, you receive an order number and a confirmation email, and the UPI reference number is a traceable record of the payment at your bank and ours.

What if I pay and the order never arrives?

Every order has a status page and a courier record, so a parcel can be traced. If yours has not arrived in the expected time, contact us with your order number and we take it up with the courier and sort it out with you.

Why does Felofey not have Cash on Delivery?

Because handmade and made-to-order pieces cannot be resold when a parcel is refused, and a small workshop cannot absorb that loss.

How do I get a refund from Felofey?

Email felofeyofficials@gmail.com or WhatsApp +91 70428 16255 with your order number, what went wrong and photos. An approved refund goes back to the original payment method.

Does Felofey store my card details?

No. At present Felofey takes payment by UPI only, so there are no card details to store.

Still weighing it up? Read what other customers have said, or run the five checks we suggest for any small online shop.